Legal
Terms of Use
Please read these Terms of Use carefully before using vedatra.com or starting a conversation with us. By using the site, you agree to be bound by these terms.
Effective Date: 3 September 2026Last Updated: 3 September 2026
These Terms of Use (“Terms”) are a legally binding agreement between you and Vedatra Scalable Stacks Private Limited (“Vedatra,” “we,” “us,” or “our”) governing access to vedatra.com, Insights, and related public materials (the “Site”).
Vedatra is a full-stack engineering company. We design, build, and operate cloud, application, data, and AI systems, and we also design and operate products including Watchio and Callfora. The Site describes that work. It is not itself a hosted communications platform or a self-serve SaaS console.
If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the Site.
Paid professional services, and access to Watchio or Callfora, are governed by a separate statement of work, order form, or product terms. Those documents control if they conflict with these Terms.
1. Acceptance of Terms
By browsing the Site, submitting the contact form, or otherwise using public Vedatra materials, you acknowledge that you have read and agree to these Terms and to our Privacy Policy.
We may refuse or stop providing access to the Site if you breach these Terms.
2. Who We Are and What These Terms Cover
These Terms cover the public Site. They do not, by themselves, create an engagement, a partnership, or an obligation to perform work.
2.1 The Site
The Site includes capability, method, sector, work, product, and Insights pages, and the contact form. Content is general information about how we work. It is not legal, financial, or technical advice for your estate, and it is not a binding offer.
2.2 Professional services
Cloud, DevOps, product engineering, AI and data, security, and readiness work starts only when both parties sign a statement of work or equivalent contract. Scoping notes and first conversations are not a commitment to deliver.
2.3 Products
Watchio and Callfora are products Vedatra designs and operates. Use of those products is subject to the applicable product terms, acceptable-use rules, and any order form. These website Terms do not grant a licence to those products.
3. The Website and Published Content
You may view and share public pages for a lawful business purpose. You may not copy the Site as a design system, scrape it at a volume that degrades the service, or present Vedatra materials as your own.
3.1 Accuracy and change
We try to keep the Site accurate. Capabilities, methods, and examples change as the work changes. We may update, correct, or withdraw pages without notice.
3.2 Work and case studies
Some engagements are named. Others are held under NDA. Where a study is illustrative, or names are withheld, it is marked as such. Illustrative studies are not a promise that we will produce the same result on your estate.
3.3 Insights
Insights articles are operating notes. They are not a specification, a certification, or advice you should follow without judging your own system. We may edit or unpublish an article.
4. Enquiries and Conversations
The contact form asks for your name, organisation, email, a brief, and optionally what already exists in the estate. We use that information as described in the Privacy Policy.
A submission is an invitation to talk. It is not a request for proposal we are obliged to answer in a set time, and it is not an order. If you need an NDA before the first conversation, say so in the message and we will send ours.
Do not send secrets, production credentials, personal data of other people, or regulated datasets through the public form. If the work requires that material, we will agree a channel after the NDA or contract is in place.
5. Professional Services and Fees
5.1 How an engagement starts
An engagement starts when Vedatra and the client sign a statement of work (or a master agreement plus a work order) that states scope, fees, timeline, and the exit and handover terms. Emails and slide notes do not replace that document.
5.2 Your responsibilities
You agree to provide timely access, environments, decisions, and the people who own the estate. Delay on those items delays the work. We are not responsible for environments we do not control.
5.3 Fees and taxes
Fees, currency, expenses, and payment terms are those in the signed statement of work. Unless that document says otherwise, fees are exclusive of applicable taxes, including GST in India. Invoices are due as stated. We may pause work if invoices remain unpaid after notice.
5.4 Changes and exit
Change is written. Either party may end an engagement as the statement of work allows. On exit we hand over what the contract says we will hand over, withdraw access we were given, and invoice for work properly performed.
6. Acceptable Use
You agree not to use the Site, the contact form, or any Vedatra system you are given access to, to:
- Violate applicable law or a third party’s rights
- Submit malware, or content intended to disrupt the Site
- Attempt to gain unauthorised access to the CMS, APIs, or infrastructure
- Bypass rate limits, honeypot fields, or other protective controls
- Harvest or scrape personal data from the Site
- Impersonate Vedatra, a client, or another person
- Send spam or a volume of enquiries that is intended to degrade the service
- Probe client systems or Vedatra systems except as authorised in a written engagement or under the Security disclosure process
We may block addresses, discard submissions, and report serious abuse to the relevant authority.
7. Intellectual Property
7.1 Vedatra materials
The Site, its design, text, diagrams, trademarks, and the Vedatra, Watchio, and Callfora names and marks are owned by Vedatra or our licensors. Except for the limited right to view the Site, no licence is granted.
7.2 Pre-existing tools and methods
Vedatra retains all rights in its pre-existing tools, methods, checklists, internal platforms, and products. An engagement does not assign those rights unless the statement of work expressly says so.
7.3 Work product
Ownership of deliverables created for a client is as set out in the statement of work. If the statement of work is silent, the client owns the specific deliverables produced for it, and Vedatra retains its tools, methods, and the right to use non-confidential general knowledge on other work.
7.4 Your materials
You retain rights in materials you send us. You grant Vedatra a limited licence to use those materials solely to respond to the enquiry or to perform the contract. You warrant that you have the right to send them.
8. Confidentiality and Client Materials
Each party must protect the other’s confidential information with at least the care it uses for its own, and in any event with reasonable care. Client names and the detail of an estate are confidential if they are not already public or if an NDA says they are.
We may describe the shape of work — sector, class of estate, and what changed — without naming the client, as the Site already does, unless the contract forbids even that.
Credentials, production data, and personal data you later provide are confidential and are handled under the contract and the Privacy Policy.
9. Products
Watchio is an observability product Vedatra designs and operates. Callfora treats the call path as a production system. Descriptions on the Site are informational.
A licence to use either product, any uptime commitment, and any processing of operational data inside that product, are defined only in the product terms or order form. Nothing on the Site is a service-level agreement.
10. Privacy
Our collection and use of personal information is described in the Privacy Policy and the Cookie Policy. Those documents are incorporated into these Terms. On a client engagement, Vedatra typically acts as a processor of client personal data and as a controller of business contact details.
11. Disclaimers
THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, VEDATRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that published examples will apply to your systems. Outcomes described in work pages depend on facts that will not be the same as yours.
12. Limitation of Liability
READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY FOR USE OF THE SITE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VEDATRA AND ITS DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS, ARISING FROM YOUR USE OF THE SITE OR INABILITY TO USE IT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING FROM THE SITE OR THESE TERMS SHALL NOT EXCEED TEN THOUSAND INDIAN RUPEES (INR 10,000).
Liability for professional services and for Watchio or Callfora is solely as stated in the applicable statement of work or product terms. Those caps and remedies replace this section for that work.
Nothing in these Terms excludes liability that cannot be excluded under Indian law, including liability for fraud or for death or personal injury caused by negligence.
13. Indemnification and Termination
13.1 Indemnification
You agree to indemnify and hold harmless Vedatra and its people from claims, damages, and reasonable legal fees arising from: (a) your misuse of the Site; (b) your breach of these Terms; (c) content you submit, including an enquiry that you had no right to send; or (d) your violation of a third-party right.
13.2 Termination
You may stop using the Site at any time. We may suspend or withdraw the Site, or block access, if you breach these Terms, if the law requires it, or if we discontinue a page or the Site. Provisions that should survive — including intellectual property, disclaimers, limitation of liability, indemnity, and governing law — remain in effect.
14. Governing Law and Modifications
14.1 Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts at Bengaluru, Karnataka, India have exclusive jurisdiction over disputes arising from the Site or these Terms, except that either party may seek interim or injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
14.2 Engagement disputes
Disputes about a signed statement of work are resolved as that document provides. If it is silent, the same Indian law and Bengaluru courts apply, unless the parties have agreed a different seat in writing.
14.3 Modifications
We may modify these Terms. For a material change we will update the “Last Updated” date on this page. Continued use of the Site after the new date is acceptance of the revised Terms. If you do not agree, stop using the Site. Changes do not alter a signed statement of work unless that contract is amended.
14.4 General
If a provision is held unenforceable, the rest remains in force. These Terms are the entire agreement for use of the Site. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a reorganisation or sale of the business.